Refund Policy | The IT Creators - Smart, Affordable Website & E-Commerce Solutions India

Learn about our refund policies and how we ensure customer satisfaction.

The IT Creators Logo

At The IT Creators, we value our customers and strive to ensure your satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for products purchased from our platform.

Eligibility for Refund

  • Refunds are applicable only for digital products purchased through our official platform.
  • Products must be unused and unaltered, unless there was a technical issue preventing proper use.
  • Requests must be submitted within 7 days of purchase (or as specified per product terms).

Non-Refundable Products

  • Products that have been downloaded and used successfully.
  • Customized services or personalized products.
  • Any product purchased through unauthorized resellers.

Refund Process

  1. Submit a refund request via Contact Us with your order details.
  2. Our support team will review your request and respond within 3 business days.
  3. If approved, refunds will be processed using the original payment method within 7-10 business days.

Exceptions

We may make exceptions on a case-by-case basis for technical issues or special circumstances. Please contact our support team for assistance.

Contact

For any questions regarding refunds, reach us at support@theitcreators.com or use our contact form.